FAQ

Frequently Asked Questions

This page explains frequently asked shopping questions in a store-specific format. For help with this page, contact support@nubyjade.shop.

What customers should know about products
The following products guidance applies to purchases from our store. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@nubyjade.shop.

Information covering returns and exchanges
The following returns and exchanges guidance applies to purchases from our store. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@nubyjade.shop.

Store guidance on contact options
We publish this contact options guidance for customers using this website. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@nubyjade.shop.

Our approach to payment methods
Customers can rely on the following guidance from our store about payment methods. Can I cancel an order?
Yes, if the order has not shipped. After shipment, the Refund Policy applies. Questions about this section may be sent to support@nubyjade.shop.

How we handle shipping cost
This shipping cost section covers orders and visits through this website. Do you offer free shipping?
Yes. Standard delivery within the United States is free. Questions about this section may be sent to support@nubyjade.shop.

How we handle shipping cost
Customers can rely on the following guidance from our store about shipping cost. How can I contact you?
Email support@nubyjade.shop, call 507-440-6097, or write to 1244 Winburn Dr, Lexington, Kentucky, 40511, United States. Questions about this section may be sent to support@nubyjade.shop.

Information covering delivery timing
Customers can rely on the following guidance from our store about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@nubyjade.shop.

Information covering tracking
We publish this tracking guidance for customers using this website. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@nubyjade.shop.

Our approach to refund timing
This refund timing section covers orders and visits through this website. When will I receive my refund?
After the return is received, inspected, and approved, banks and card issuers generally post the refund within 5–10 business days. Questions about this section may be sent to support@nubyjade.shop.

Store guidance on products
We publish this products guidance for customers using this website. Are taxes charged?
Taxes are collected when required by applicable law. Questions about this section may be sent to support@nubyjade.shop.

Store guidance on return shipping
Customers can rely on the following guidance from our store about return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@nubyjade.shop.

Contact Information
Email: support@nubyjade.shop
Phone: 507-440-6097
Physical address: 1244 Winburn Dr, Lexington, Kentucky, 40511, United States