Shipping

Shipping Policy

Our store organizes its rules on processing, delivery, and tracking in the following sections. For help with this page, contact support@nubyjade.shop.

Store guidance on tracking and addresses
For customers using this website, this section explains tracking and addresses. Our daily order cutoff is 5:00 PM (store local time). An order received after the cutoff begins processing on the next business day. Orders may be cancelled before shipment. Sales tax and similar charges are collected when required by applicable law. Questions about this section may be sent to support@nubyjade.shop.

Details about processing and transit
The following processing and transit guidance applies to purchases from our store. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays. Questions about this section may be sent to support@nubyjade.shop.

Store guidance on delivery area
For customers using this website, this section explains delivery area. Our delivery area is limited to addresses within the United States. Standard shipping is free. Questions about this section may be sent to support@nubyjade.shop.

How we handle delivery issues
We publish this delivery issues guidance for customers using this website. Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins. Questions about this section may be sent to support@nubyjade.shop.

What customers should know about delivery area
We publish this delivery area guidance for customers using this website. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, our store also pays the return shipping cost and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@nubyjade.shop.

Details about returns after delivery
This returns after delivery section covers orders and visits through this website. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact support@nubyjade.shop or 507-440-6097. We will work with the carrier and provide an appropriate resolution under our Refund Policy. Questions about this section may be sent to support@nubyjade.shop.

Contact Information
Email: support@nubyjade.shop
Phone: 507-440-6097
Physical address: 1244 Winburn Dr, Lexington, Kentucky, 40511, United States